At Saint Vincent Health System, the patient portal is just another cog in the machine. It’s another mechanism that helps the Erie, Pa-based, 427-bed tertiary care and teaching center carry out its overall strategy of patient-centered care. In this Q&A, CIO Richard Ong explains how the portal keeps patients connected with their practitioners day and night, and makes the provider more operationally efficient.

At Saint Vincent Health System, the patient portal is just another cog in the machine. It’s another mechanism that helps the Erie, Pa-based, 427-bed tertiary care and teaching center carry out its overall strategy.

That strategy is centered on patient-centered care. “We don’t exist without our customers and our stakeholders, and that begins with patients. We’re in healthcare, we’re here to heal,” says Richard Ong, CIO of Saint Vincent’s.

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Source: Saint Vincent CIO—Why the Patient Portal Sells Itself to Patients