What’s going on with the Veterans’ Administration (VA) these days? The VA, with its vast electronic health record system, seemed ahead of the curve. It was a trendsetter, spearheading patient access to EHRs with the adoption of its MyHealtheVet access pilot. It increased veterans’ access to mental healthcare by launching a videoconferencing program. Veterans, who have long suffered with overcrowded emergency departments, understaffing, and other problems in accessing care, finally were getting an innovative, sophisticated health benefit.
Until they weren’t. Now it seems that the VA has gone rogue on us when it comes to EHRs.