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If you believe everything you read and hear, technology is the Holy Grail of our industry. It will “fix” just about everything that’s broken in healthcare. That’s a presumption fueled by human nature: Gravitate toward simplicity and immediate gratification. Technology is tangible, something we can install, turn on and it works. But what exactly should we expect from this working technology? Have we done a thorough job of defining what we want to accomplish and then addressed all of the components that go into ensuring we succeed?

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