At the Ohio-based Genesis HealthCare System, leaders have recognized the importance of improving patient satisfaction, and have implemented mobile rounding solution that captures patient feedback in real-time to better their experience.

The Centers for Medicare & Medicaid Services (CMS), hospitals, and insurers alike are striving to better define and measure quality of healthcare, of which patient satisfaction is a major component. Indeed, patient satisfaction is critical to how well patients do; research has identified a clear link between patient outcomes and patient satisfaction scores. Without a doubt, beyond providing the best clinical care possible for their patients, hospitals need to show their communities that they are interested in quality care.

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