When healthcare providers and health plan case managers join forces in the physician practice, the end result is “care completion,” explains Dr. Randall Krakauer, medical director for Aetna Medicare. In his second HealthSounds interview, Dr. Krakauer describes how the meshing of complementary patient data and knowledge from payor and provider improves the “completion factor” of care that is ordered and provides feedback on the impact of this care. Dr. Krakauer will be presenting during the November 30, 2011 webinar, “Demonstrating the Value of the Embedded Case Manager for the Medicare Population,” during which he will share the strategy supporting Aetna’s embedded case management initiative, along with results from the program relating to healthcare utilization and member satisfaction.
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