There’s been a lot of progress at many levels in the last year on the usability front. At HIMSS earlier this month, there were 26 highly instructive presentations on the topic of usability. In this post, I’m going to introduce you the concept of making an explicit distinction between the end user’s mindset, and one being more characterized by sincerity or cleverness.

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Clever Trumps Sincere in HCIT Usability