Category: Security
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Are You Really Protected From Payment Card Fraud?
For years, card networks, processors, issuers, merchants, legislators and law enforcement have been working hard to meet consumer demands for easier access to their funds and an almost unquenchable need and interest for more sophisticated electronic purchase and payment tools, while insisting on reliability, safety and security to ensure their identity and accounts are protected.
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Payment-Processing Security in 2012: Fears, Trends, And Solutions
Recently, Vantiv commissioned a study of consumer attitudes toward payment-processing issues—including security. The numbers reveal a clear path forward for financial institutions and merchants of all sizes.
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Leveraging Case Management Tools and Technology to Improve Outcomes
With more than 100 case managers working in seven regional offices, Arkansas Blue Cross Blue Shield (BCBS) embraces any tools that can elevate care delivery and efficiency and reduce paperwork. Karen Black, RN, HIPAAP, HIA, Arkansas BCBS quality improvement coordinator, describes how an early interest in computers helped to drive development of two Web-based tools…
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Respectfulness from the Patient Perspective: Comparison of Primary Healthcare Evaluation Instruments
Respectfulness is one measurable and core element of healthcare responsiveness. The operational definition of respectfulness is "the extent to which health professionals and support staff meet users’ expectations about interpersonal treatment, demonstrate respect for the dignity of patients and provide adequate privacy." Objective: To examine how well respectfulness is captured in validated instruments that evaluate…
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The Whole Is Greater Than the Sum of the Parts: Using Data Linkage and Cohort Designs to Create Data Synergy at MCHP
The Manitoba Centre for Health Policy (MCHP) has been called a "data-rich environment" (Roos et al. 2004). Indeed, the depth and breadth of the data justify this description – there are currently nearly 100 databases held in the Population Health Data Repository ("the Repository") at MCHP, with some containing data back to 1970. And the…
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Developing and Maintaining a Population Research Registry to Support Primary Healthcare Research
What did we do? This paper describes the creation of a population research registry as part of an information system to support primary healthcare (PHC) research in British Columbia. The population registry includes all residents of the province who were either eligible to use or actually used healthcare services, together with demographic, geographic, health status,…
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Sorry, You Can’t Have That Information: Data Holder Confusion Regarding Privacy Requirements for Personal Health Information and the Potential…
This study, conducted in Newfoundland and Labrador, assessed the level of awareness, perceptions and concerns of healthcare providers, health researchers, data managers and the general public about the collection, use and disclosure of personal health information (PHI) for research purposes. Data collection involved surveys and follow-up focus groups with participants. Results indicate a poor understanding…
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Office Home Care Workers’ Occupational Health: Associations with Workplace Flexibility and Worker Insecurity
Office home care workers provide support to visiting staff, although their work tends to be invisible in many respects. This paper focuses on managers, supervisors, coordinators, case managers and office administrative staff in home care. We examine the effects of workplace flexibility and worker insecurity on office home care workers’ occupational health, particularly their self-reported…
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Healthways Creating a Healthier World, One Person at a Time
When Nashville healthcare firm Healthways decided to offer internally all the health and wellness programs it develops for customers, it provided an opportunity to improve the user experience externally, explains Heath Shackleford, senior director of marketing and communications. In communicating the wellness programs to its own employees, Healthways amplified the message around privacy, underscoring that…
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Commentary: Data Protection and the Promotion of Health Research: If the Laws Are Not the Problem, Then What Is?
Data protection laws offer such broad exemptions for research that research ethics boards and data custodians lack sufficient guidance as to when it may be acceptable to release data to researchers without consent. The result: idiosyncratic institutional policies that create major challenges for researchers conducting multi-centred studies. The 2005 CIHR Best Practices for Protecting Privacy…