At the third annual Healthcare Experience Design conference on Monday, several hundred designers, developers and other creative thinkers put their minds to drawing up better experiences for patients and providers alike. “We need you to help this industry learn how to do better,” Jacob Reider, MD, chief medical officer at the Office of the National Coordinator for Health IT, told the crowd as the day began. read more

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At Healthcare Experience Design conference, designers rethink ‘broken processes’