Medicine is a two-way street; it works best when the patient and the provider trust each other, and can work together for the best outcome. While technology can enable those outcomes, when improperly used — consider the epidemic of patient data breaches — it can also raise some eyebrows and scare some people away from embracing it. Scott Zimmerman, president at TeleVox Software, understands these concerns. But he sees technology offering a net gain on the road to improving patien-physician relationships and enhancing trust. read more

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4 ways health IT can build trust