Leaders at Staten Island University Hospital (part of the North Shore-LIJ Healthcare Network) were able to successfully implement a nearly complete electronic medical record (EMR) system across the inpatient side in one fell swoop. In this exclusive interview, the hospital’s CMIO explains how it happened.
When Albert Villarin, M.D., FACEP arrived at North Shore-LIJ Staten Island University Hospital, everything was in silos.
As the current CMIO of the 721-bed, multi-site facility, puts it, “Leadership was siloed, the workflow was independent of each other. There was very little patient-centered methodology around the way decisions were made at the bedside level on up. When I got there, the words ‘old culture’ were repeated at the meetings I created. They were saying, ‘We have an old culture. We don’t do it that way.’ Well, you have to change to evolve.”
