Seven Strategies To Improve Patient Satisfaction

For years, most hospitals have tracked patient satisfaction to gauge the perceptions of their facility and improve their customer service. However, with the Hospital Value-Based Purchasing Program (VBP), patient satisfaction has become more than a bit of data for internal assessment and improvement. Beginning in October 2012, a portion of the Inpatient Prospective Payment System (IPPS) is now being tied to hospital scores on the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. …read more

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