Behind Intermountain’s Build-or-Buy Decision on Telehealth Platform

As Utah-based Intermountain Healthcare moves toward its concept of shared accountability by redesigning care across all its clinical areas, its executives became increasingly convinced over the last few years that “teleservices” would be a key part of their process redesign. One key question was whether to buy a telehealth system from a vendor or build its own.

As Utah-based Intermountain Healthcare moves toward its concept of shared accountability by redesigning care across all its clinical areas, its executives became increasingly convinced over the last few years that “teleservices” would be a key part of their process redesign. One key question was whether to buy a telehealth system from a vendor or build its own.

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